STOP觀察與溝通（safety training observation program）(二）
5、Procedures and Orderliness 程序和整理
l What serious unsafe act could be committed in your area because of inadequate procedures?
在你的責任區中，因為不適合的程序可能會造成什么樣的不安全行為？
l What skills can you use to determine whether procedures are adequate, known and understood, and follower?
Decide to pay attention to how employees are following procedures. Stop near enough to observe them as they do the job paying special attention to job and safety procedures. Act to talk with them about procedures, especially with regard to whether they are known and understood. Report using a Safety Observation Card.
你可以使用哪些技巧來確認作業程序是否適合，且被員工知道、了解并遵守？
決定——要注意員工如何遵守程序。
停止——在夠靠近的地點止步。
觀察——員工如何進行工作，并特別注意工作的進行與安全程序。
行動——與他們討論程序，特別注意他們是否知道并了解。
報告——利用安全觀察卡來完成報告。
l What steps would you take to make the procedures adequate?
你會采取什么步驟，使程序更適當？
l What unsafe acts in your area do you think resulted from problems with procedures? With orderliness？
在你的責任區內，你認為哪些不安全行為是由程序上的問題所引起？哪些是秩序上的問題所引起？
l What examples can you give of the way orderliness reflects safety standards?
你能舉出什么例子來說明秩序反映出安全標準。
l How do you deal with disorderliness in your area? Does your approach work on a long-term basis?
你是怎樣處理你區域的混亂？你的工作方式趨于長期性嗎？
l How do you ensure that procedures are followed? What kind of follow-up checks do you use?
你是怎樣確定程序被遵循？你使用那種追蹤方式？
l What do you do to ensure that changes in procedures are know and followed?
你會做些什么來確定程序的改變已被知道并遵守？
l How do you encourage people in your area to assume responsibility for procedures and orderliness?
你如何鼓勵你責任區內的人員來負擔起有關規則與程序的責任？
l What safety rules and procedures do you need to remember before you begin this job?
在你開始這項工作前，你需要記得哪些安全規則與程序？
l What hazards are not covered in the rules and procedures?
這些規則與程序并未包含哪些危險？
l What additional procedures do you think are needed to protect you and others in this area?
你認為需要哪些其它的程序，以保護你自己及這區域內的其他人？
l How did you learn the procedures? Do you think the training was adequate?
你怎樣學習這個程序？你認為這個培訓是合適的嗎？
l How do you learn about changes in procedures? Do you think the approach is a good one?
當程序由變動時，你是如何學習的？你認為這是一個好的方式嗎？
l What kind of follow-up does your manager, supervisor, team leader do to be sure that you understand and follow the procedures?
你的經理、主管或小組領導人該采取何種后續追蹤行動，以確定你已了解并遵循作業程序？
l If your supervision does not regularly check to see whether you are following procedures, how does it affect your attitude about those procedures?
假使你的主管并未定期來視察，那會如何影響你對作業程序的態度呢？
l Has your supervision ever asked you for your opinion about procedures? What is your opinion about them?
你的主管是否曾經問過你對作業程序的意見？而你有什么意見嗎？
l What special conditions here require additional procedures?
什么特殊的條件要求額外的程序？
l How conscious are you orderliness in your area?
你對你區域內秩序維持的警覺度如何？
l What would you suggest improving orderliness in this area?
你對改善此地區的秩序有什么建議？
l When you think something unsafe is happening in your area, what do you do about it?
當你認為區域內有不安全事情發生時，你會怎樣做？
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